Thursday, July 31, 2014

It's In The Cards

Last weekend while taking pix with my little Nikon something went wrong...terribly wrong. Hitting the review button to look at the pix I'd just taken, all I saw was a completely dark screen. None of the other buttons or functions worked, including the on/off switch. I did the next best thing.

Popping open the battery chamber, I carefully removed and reinserted the battery. Voila! The lens retracted and it shut off. I took a few more pix. Same thing. And I used the same process to shut it down. Monday, after coming home from the gym that was the first thing on my list...beside eating, of course!

Nikon customer service, who I have never called before, was wonderful. Walking me through a few specific steps to reset the camera to it's original settings, he then had me remove the SD card. Asking me what brand it was, he then told me that it was not one of the tested and approved brands to be used with my camera!

Really?????

Telling him that I'd been using it since April, he gave me the list of approved SD cards, one of which I had on hand as spares. So we conducted a little test and inserted the spare SD card. My little Nikon worked just fine...perfect, in fact!  It was back to it's wonderful self.  Suggesting that I remove the photos from the card and then reformat it with the camera once we hung up, the original card now works as well.

My "hats off" thank you to Nikon's customer service for helping me. He was so polite and thorough, smiling through the entire conversation. Looking forward to getting the survey to rate him and Nikon, I would definitely recommend both!

Did you know that your camera may
have a list of approved SD Card manufacturers?

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18 comments:

Buttons said...

I never thought the SD card would make a difference Wow thanks for the tip. I am so happy they answered your questions and helped us too. Hug B

TexWisGirl said...

thanks for that piece of knowledge!

EG CameraGirl said...

Oh my goodness! NO, I did NOT know that. Thanks!

Sandra said...

glad it was a simple over the phone fix and not a mail off and wait fix... i love my little pocket Nikon . it is worn out after 3 years of MadSnappering.... i did know about the SD card, it says that in the book. but i have always ignored it and never had a problem with the SD cards.

Delores said...

Amazing...that is something I DID know...the digital photo frames are the same.

Judith @ Lavender Cottage said...

Wow, who knew! Now I'll be looking to see what is compatible with my two Canons.

Monkeywrangler said...

Yeah I have seen that before. In fact I just had to reformat an SD card to get another Nikon up and running. I think the issues crop up more on storage items that get written to frequently, especially things considered disposable...

trav4adventures said...

I did not know that! Hubby always buys the cards for our cameras, so I'll ask him today~
Cheryl Ann

MorningAJ said...

Oh dear. I wonder if that's why my Nikon conked out a while ago.... It stopped auto-focussing. I wouldn't have thought the SD card would be the problem, but you never know. I might try restarting it to see what happens.

Inger said...

I didn't know that. Good to hear about a good customer service experience.

Angela said...

I'm so glad that they were able to help you! I did not know there were specific cards you should use in your camera. I do know that the 2 different cameras I carry they both arrange the pictures on the cards differently. One will just put them all in in the order I take them. The other will make files like say if I haven't taken pictures in a while it will start a new file or it somehow realizes I'm on vacation and it will start a new folder for those. I like the way this camera does that but I don't know why or if it is something the other one might would do.

Ginny said...

Oh gosh! Thanks so much for the tip! I have a Nikon. But have never needed to call customer service. And have never paid any attention to the S.D. cards I buy, as long as they are brands that I know. I need to get the little book out!

eileeninmd said...

Thanks for sharing that info! The SD cards are important! Enjoy your evening!

Ann Thompson said...

I always thought that one SD card was as good as another no matter what brand it was. I wonder if my camera has approved cards

Beth of "E." Lizard Breath Speaks said...

yes, i knew that - & have had a similar issues. supposedly the Nikon company said i had dropped my camera when they were going to fix it. we knew i had never dropped it, & they made us pay way over $100 bucks to get it fixed & apparently would not honor the warranty we had with them???! the hubby would totally not agree with you on the Nikon help line ... he had many arguments with them ... & i have been told over & over ... when my Nikon dies ... we will never buy another. (sorry to be a debbie downer, but??!!) what i like about my camera is the fact that it can be zoomed many miles or so it feels. but there are many things i would like to do with it i can't. i want to get those shots many get of those great birds/other creatures that i just can't get close to.

i am super excited that you got the service you go ... that is awesome, OM!! glad it went so well for ya. ( :

have a good weekend!!

Gail said...

That is good to know.

My sister and I have decided our point and shoots have become a disposable camera because they rarely last a year without problems.

Rambling Woods said...

Yes.... Cameras may be cranky at times...

Stewart M said...

I did know this - but I never thought it would make any difference. I assumed it was just a way to cover the company if images were lost on some cards.

Cheers - Stewart M - Melbourne

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