Saturday, October 2, 2010

Chapter 13 ~ My Life: Operations Here I Come



   While I was located in Woodbury and once I learned the ropes from Cyndi, I was approached by my manager about a new project "they" wanted me to work on.  They wanted me to begin writing an Operations Manual.  They were looking for someone to take all the tasks and organize them into a manual simple enough for the new hire to use.  I thought it would be fun and since I knew "how to play bank", I accepted.  That opportunity afforded me the chance, once again, to become even more diverse.



I met a woman by the name of Carol who, I believe, back then, headed the Telemarketing and IRA Department.  We worked well together and while I worked on my project, she was my "boss".   Bear in mind that while I was work on the instructional manual, a new teller system was being developed.  As screens and transactions were developed, they would be "tested".  Here I was...at the right place at the right time.  They asked me to play...test...working right along with the then teller trainers.  Then, I was asked to work with the systems people to help develop the screens, screens flow for the "platform" side.  Those are the people that open accounts, take loan applications, etc. 



Eventually, it was Cyndi and Carol, who suggested that I relinquish my position in Woodbury to take on a full time position that was created for me...my title?  Are you ready for this? Branch Support Supervisor.  It was a small operationally oriented department where the branches called with any type of question...procedural, systems, technical, etc.  It was a great challenge because you never knew what the caller was going to ask so you always had to be on your toes and know your stuff and or know who to go to to get the right answer.    

We also handled daily banking operations, Large Currency Transaction Reporting, etc.





I got to work with a great team of individuals in the IT (Information Technology) group.  In addition, I had input on creating screens for the up and coming system that the end user (the people in the branches) would use to input their data.  Then through mergers and acquisitions, the bank grew.  The department grew.  Now my title was Branch Administration Data Processing Interface Specialist.   



And so, the cycle continued and I was exposed to a more diversified career than I had ever imagined.  From  an entry level management position and creating an operations manual filled with "how to's", to working with systems analysts and the IT area of the bank, my path unfolded.   Once in Operations, I was exposed to mergers, acquisitions, FDIC takeovers and a myriad of other responsibilities.   And, along the way, I continued to hold in my heart each and every person who influenced me in some way, shape or form.



As you can guess by now, I did, in fact, end up making the banking industry my profession and was able to retire at the ripe old age of 58 as an Operations Consultant for one of the largest banks in the country.  Not bad for someone who started out as a part-time teller and worked her way up...someone who could not afford to buy pantyhose for the interview!  A bit of advice:  make the most out of each and every opportunity that is put before you.  You may find a door that leads you to exactly where you were meant to go!
















So, from the bottom of my heart, I truly am so grateful to all those people who in some way impacted me and my career along the way.  Although their names would be far too many to mention here within this post,  I KNOW they know who they are.  Perhaps someday, they will come across this blog and remember me as well.  I hope so.  Furthermore, when I look back, I also hope that I have influenced as many people as those who influenced me because, after all, we should not only pay it forward but also be grateful to those who gave us so much!



Oh and by the way, one of the mornings I was working on this post, I came across this (from my friend, Dr Wayne Dyer):




"Appreciate Everything and Everyone"

Look upon every experience you've ever had, and everyone who's ever played any role in your life, as having been sent to you for your benefit. In this universe, which was created by a divine, organizing intelligence, there are simply no accidents."







1 comment:

Tiggeriffic said...

I love it~! I love it~! I love it~! That is a great story of your working in the bank and climbing up that big hill of opportunity to be an Operations Consultant. That really is just part of your story ~ as you were also a homemaker, wife, mother and all the other things that involves with daily homelife.. Congratulations~! God was with you the whole time just walking with you and opening doors for you.. The greatest thing is you opened the door. Sometimes people get handed a door from God and they don't open it.. Wonder how many doors I didn't open. He blesses us in so many ways~! Have a great Saturday..~!

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